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We are dedicated to the highest quality available, and we promise that you will be 100% satisfied with your Life and Jewels heirloom piece.



Shipping

You can expect your heirloom piece of jewelry to arrive at your doorstep within 10-12 business days. If you choose to design your very own custom ring, your piece will arrive within 10-14 business days once your design has been finalized.



30 Day Guarantee

We guarantee that your ring will arrive to you free of any defects. Upon arrival, please inspect your piece and let us know if you see any problems immediately. The main thing to check for would be a slight crack in the metal, loose prongs, or missing pave stones. Within the first 30 days, we are happy to cover 100% of any manufacturing defects.



Lifetime Heirloom Program

We understand that you are creating this piece with the goal of passing it to the next generation. With that in mind, we created our Lifetime Heirloom Program. The program is simple, and entails that you mail your piece (or pieces) of jewelry to us each year for a cleaning and inspection. All services will receive our exclusive employee pricing, which means absolutely no mark ups. Remaining active in this program will keep your pieces and all stones (under 2mm) under full warranty, for life. Our Lifetime Heirloom members will also be first in line for exclusive deals and discounts. Please enter your email address when you complete your purchase to become a member of this program. You will be happy you did!



Resizing

Resizing can be a headache. This is why we recommend you take our sizing tips seriously at the time of purchase. Please visit our sizing guide for a list of suggestions. Still, life happens, and your finger size may change. (We`ve had babies.. It's a thing!) If you are a member of our Lifetime Heirloom Program, you will receive our exclusive employee pricing on resizing. For all others, resizing will be a fee of $30. You will be responsible for covering the shipping costs.



Warranty

All of our rings come with a lifetime warranty. In order to keep the warranty active, you must be a member of our Lifetime Heirloom Program. Membership in this program entails that you commit to mailing in your ring yearly for an inspection and cleaning at our rock bottom employee price. For our full warranty, please click here. Please note, any stone larger than 2 mm or 0.5ct is not included in our warranty. We encourage appropriate insurance for your large stones, and suggest you use www.jewelersmutual.com



Return Policy

Because of the custom nature of these pieces- we cannot accept returns or offer refunds. We stand behind the quality of each piece, and will cover any manufacturing defects found and reported within the first 30 days.

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