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L&J Policies

L&J Policies

30 Day Guarantee
At Life and Jewels we guarantee that your ring will arrive to you free of any defects.  Upon arrival, please inspect your piece and let us know if you see any problems immediately.  The main thing to check for would be a slight crack in the metal, loose prongs, or missing pave stones. Within the first 30 days, we are happy to cover 100% of any manufacturing defects.  

Returns Policy
Because of the custom nature of these pieces- we cannot accept returns or offer refunds.  We stand behind the quality of each piece, and will cover any manufacturing defects found and reported within the first 30 days.  

Resizing
Resizing can be a headache.  This is why we recommend you take our sizing tips seriously at the time of purchase.  Read about our sizing tips here.  Still, life happens, and your finger size may change (we've had babies.. It's a thing!)  If you are a member of our Family Heirloom Program, you will always receive our employee discount on resizing fees (aka ZERO mark up).  For all others, resizing will be a fee of $30.  You will be responsible for covering all shipping costs.  

Family Heirloom Program
We understand that you are creating this piece with the goal of passing it to the next generation. With that in mind, we created our Family Heirloom Program. All services will receive our exclusive family pricing, which means absolutely no mark ups.  This exclusive pricing is limited to repairs but does not include upgrades.  We encourage appropriate insurance for your large stones, and suggest you use www.jewelersmutual.com.  Insurance will cover events that we cannot, such as jewelry loss, theft, or destruction.  Our Family Heirloom members will also be first in line for exclusive deals and discounts.  Please enter your email address when you complete your purchase to become a member of this program.  Remember, this is an heirloom piece of jewelry that should be kept safe and removed during any sort of activity that could cause trauma.  After all, we want and expect this to be a treasure you will pass on to a loved one. Please visit our care guide found here for additional tips and tricks on how to properly care for your heirloom. 

 

Stone Quality Guarantee

 

  • Diamond and Moissanite
    We certify that the Diamonds and Moissanite we use in our rings are 100% conflict free.  We use eco-crafted stone in our rings, as they are 100% genuine, cost less, and help to promote a healthy planet.  The average quality of our genuine diamonds is fantastic - colorless (F-G) color with extremely clean (VS2) clarity.

    If you have a specific graded quality you feel you need or you desire to use a mined diamond, please visit our Make it Custom page and chat with one of our personal jewelers about further customizing your piece. 

    • Genuine Colored Sapphire

    At Life & Jewels we choose to use Colored Sapphire gemstones because of their durability which is what we believe will truly make your piece of jewelry an heirloom piece.  We certify that our Colored Sapphire and Nenosital Crystal are pure and genuine, sustainably created, and 100% conflict free.

     

    Terms & Conditions

    Your Consent

    By using http://lifeandjewels.com or other Life and Jewels software including mobile applications, you consent to our Life and Jewels policy.  This privacy statement discloses the privacy practices of Life and Jewels.  Life and Jewels has a commitment to protect your privacy.  The information collected and stored by Life and Jewels includes your name, address, phone number, and email address.  While your credit card information is collected at the time of purchase, only the last four digits are stored on Life and Jewels' servers.  Credit card information is sent directly to Shopify, our payment processing provider, where it is safely retained.  Life and Jewels collects personal information through a secure server.  As a result, you can be confident that none of your personal information will be seen by anyone outside of Life and Jewels and Shopify.  In the event of a change to Life and Jewels' Privacy Policy, all affected users will be notified immediately by email and the details of such changes will be posted in this portion of the site.  Life and Jewels does not knowingly collect any personal information from children ages 12 and under.       

     

     

     

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