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30 Day Guarantee
At Life and Jewels we guarantee that your heirloom piece will arrive to you free of any defects. Upon arrival, please inspect your piece and let us know if you see any problems immediately. The main thing to check for would be a slight crack in the metal, loose prongs, or missing pave stones. Within the first 30 days, we are happy to cover 100% of any manufacturing defects.
Because of the custom nature of these pieces- we cannot accept returns or offer refunds. We stand behind the quality of each piece, and will cover any manufacturing defects found and reported within the first 30 days. Everyday Heirloom Collection pieces may be returned if done within the first 30 days.
Resizing can be a headache. This is why we recommend you take our sizing tips seriously at the time of purchase. Read about our sizing tips here. Still, life happens, and your finger size may change (we've had babies.. It's a thing!) As a member of our Family Heirloom Program, you will always receive our employee discount on resizing fees (aka ZERO mark up). You will be responsible for covering all shipping costs.
Family Heirloom Program
We understand that you are creating this piece with the goal of passing it to the next generation. With that in mind, we created our Family Heirloom Program. After purchasing a piece from us- you automatically qualify for this program! This means that for the life of the piece, you will receive our exclusive family pricing (which means no mark ups!) This exclusive pricing is limited to repairs and does not include upgrades.
We encourage appropriate insurance for your large stones, and suggest you use www.jewelersmutual.com. Insurance will cover events that we cannot, such as jewelry loss, theft, or destruction. Remember, this is an heirloom piece of jewelry that should be kept safe and removed during any sort of activity that could cause trauma. After all, we want and expect this to be a treasure you will pass on to a loved one. Please visit our care guide found here for additional tips and tricks on how to properly care for your heirloom.
Stone Quality Guarantee
- Diamond and Moissanite
If you have a specific graded quality you feel you need or you desire to use a mined diamond, please visit our Make it Custom page and chat with one of our personal jewelers about further customizing your piece.
- Genuine Colored Sapphire
At Life & Jewels we choose to use mainly Colored Sapphire gemstones because of their superior quality and durability. We certify that our Colored Sapphire and Nenosital Crystal are pure and genuine, sustainably created, and 100% conflict free.
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